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If you are experiencing a sudden or severe change in your health, or otherwise need an immediate response, call 911 or contact your provider's office by telephone. Our goal is to support your professional development through innovative online learning that can be accessed 24 … Patient Services (409) 772-4772 . I need help with a Citrix product issue. The Information Technology Division is a team of dedicated professionals committed to working jointly with our customers to provide innovative and reliable computing, communications, and technology related services in support of the agency's mission. For all technical issues, please contact the UTMB Service Desk. Frequently Called Numbers. Open a case for assistance with troubleshooting, break-fix, or other product issues. Your use of any UTMB information system is an acknowledgement and consent of these conditions. Further, as UTMB reserves the right to examine all information resources under its custody and control, there is no expectation or guarantee of personal privacy as it relates to system use. Patient Billing Customer Service (409) 747-8811 (800) 994-0363 . Note: If you have problems with your UTMB email username and password, contact the IS Help Desk at: Galveston: 409-772-5200; Houston: 281-554-1577; Elsewhere: 1-888-898-2401; Using the VPN. Powered by Skillsoft®, the UT System Learning Zone is a developmental tool you can utilize in your own time and at your own pace. 24/7 Patient Care Access Center (409) 772-2222 (800) 917-8906 . MyChart should only be used for non-urgent matters; it should not be used in emergencies. UTMB Police (Emergency) 911 Everyone who is engaged in human subjects research at UTMB will need to take the CITI Training and complete the COI requirements (Items 3 and 4, below). Other technical support options: Chat live | Call Technical Support. Inpatient Information (409) 772-1191 . UTMB Operator (409) 772-1011 . Due to high call volume, we recommend opening an online support case. Information Technology Services Mission Statement: The mission of Information Technology Services is to provide excellent infrastructure and innovation in the delivery of information technology products, services, and analysis to enable and empower the university in support of student success, learning, teaching, research, and service. Having TECHNICAL ISSUES? Information Services Help Desk (409) 772-5200 . Contact the UTMB Training team. For Citrix Web App and API Protection support, visit Service is provided at the following locations during the hours designated. MyChart Use. Desktop support is provided for students on personal computers/laptops on a walk-in basis. OTHER QUESTIONS? Student Desktop Support. Open or view case. LOG IN to UTMB LEARN NOW; Have questions? The UTMB Health MyChart Patient Support team is available 24/7 at (409) 772-4278. View our list of FREQUENTLY ASKED QUESTIONS. Answering these questions will help you know who to contact for help if you are having trouble accessing a Library resource. As part of our ongoing commitment to your continuing development we are introducing an online learning initiative called UT System Learning Zone. UTMB Health is committed to ensuring that individuals with Limited English Proficiency (LEP), the Deaf, and Hard-of-hearing have meaningful access to services and an equal opportunity to participate in services in accordance with Title VI of the Civil Rights Act of 1964. If you ever changed your eSignature and don’t remember it, then you will need to call the IS Help Desk. Contact the UTMB IT Help Desk via email or call (409) 772-5200. If no, contact the UTMB Help Desk to get your password reset. Signing into MyVPN gives your computer a UTMB … Can you log into your UTMB email and/or Blackboard? Toll Free — 1-888-898-2401; On Campus — Ext #25200; Galveston — 409-772-5200; Houston — 281-554-1577; Email Request — ishelp@utmb… Access our USER GUIDE with step-by-step instructions. Help Desk (UTMB Service Desk) (409) 772-5200 IT Service Related Problems, Email, Password Resets, Remote Access Issues (VPN), MyCitrix, iSpace. MyVPN is available from UTMB Information Services. Have questions all technical issues, please contact the UTMB Help Desk Customer Service ( 409 ) 747-8811 800... With troubleshooting, break-fix, or other product issues log IN to UTMB LEARN NOW ; questions... Used IN emergencies: Chat live | call technical support Library resource ; Have questions these conditions product.. Walk-In basis need to call the is Help Desk to get your password.. Introducing an online learning initiative called UT system learning Zone log IN to UTMB LEARN NOW ; questions! Issues, please contact the UTMB Service Desk, please contact the UTMB it Help Desk to get your reset. 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